Background and challenges
Dunav Tours Cruises owns 4 river cruise ships with a combined capacity of 640 beds, covering 80% of Europe’s most iconic river cruise destinations. As a growing operator in the travel and tourism industry, Dunav Tours faced increasing complexity in managing their VAT obligations across multiple European jurisdictions.
With 9 separate VAT registrations across the continent, the company required a solution that would centralise compliance, eliminate inefficiencies and reduce administrative burden -while maintaining full transparency and control.
The challenges:
- Multiple VAT registrations across 9 countries
- Disjointed processes leading to time-consuming manual efforts
- Need for improved data visibility and timely compliance
- Desire to outsource tax queries to specialists
- Requirement for tailored services at a competitive price
Dunav Tours Cruises needed more than just a software solution – they needed a partner who could align with their operational complexity and evolving compliance needs.
Why us?
After evaluating several providers, Dunav Tours Cruises selected Fintua due to:
- Competitive pricing
- Flexible service configuration tailored to client needs
- Expertise in centralising multi-country VAT processes
- Dedicated relationship management and responsive support
“The main reason Taxback International [now Fintua] stood out amongst competitors was their ability to centralise the entire VAT compliance process.”
Svetoslav Filev, Executive Director, Dunav Tours Cruises EAD
Solution
To meet Dunav Tours Cruises’ needs, they implemented Comply, our VAT compliance platform that simplifies tax submissions and enables real-time governance over VAT activities.
Key features used by Dunav Tours Cruises:
- Preparation and submission of VAT returns
- Configurable rules engine to reflect local regulations
- Automated data processing and validation
- Comprehensive monthly reporting
- Secure audit trail and document management
- Centralised management of tax office payments
- Query handling by expert support team
Results
Our partnership with Dunav Tours Cruises has delivered remarkable results:
- Guaranteed on-time VAT return submissions
- Consolidated and simplified VAT registrations
- Significant time and cost reduction
- Improved data transparency and auditability
- Enhanced governance with detailed monthly reporting
- Confidence in compliance through expert support
- Centralised point of contact for all client queries
“We simply provide the data and their experts and technology platforms take care of the rest.”
Svetoslav Filev, Executive Director, Dunav Tours Cruises EAD
Dunav Tours Cruises has experienced measurable benefits from the partnership, not just in efficiency but in confidence:
- Outsourced query handling: Internal resources are now focused on strategic tasks rather than chasing tax details.
- Global VAT consultancy on demand: Whenever needed, Fintua provides expert insight across multiple jurisdictions.
- Visibility and transparency: Monthly reports provide clear guidance on upcoming tasks and deadlines.
- Dedicated support: A centralised point of contact ensures all queries are addressed promptly and professionally.
About Comply
Comply is our intelligent solution that adapts to evolving tax requirements across jurisdictions. It enables businesses like to automate, manage and maintain full control over their VAT compliance.
Core capabilities include:
- Automated VAT return preparation
- Data analytics and visual trend reporting
- Full historical audit trail
- Tax authority payments module
- XML output generation
- Configurable compliance logic
Conclusion
Dunav Tours Cruises has achieved a future-proof VAT compliance solution that centralises their tax processes, saves internal resources, and maximises visibility and accuracy. With Comply and expert support from Fintua, they’ve eliminated complexity and gained confidence in meeting all VAT obligations across Europe.
