Customer support
At Fintua, we are dedicated to offering outstanding support to our customers at every stage of their journey. Ensuring client needs are met with professionalism and care, from initial contact to the final resolution and beyond.
Client engagement desk
We offer a dedicated Client Engagement Desk staffed by knowledgeable professionals ready to assist with any queries. Whether you have questions about your account, need help navigating our platform, or require technical assistance, our dedicated specialists are here to provide support.
CSAT score
We take pride in delivering an exceptional customer experience. Our Customer Satisfaction Score (CSAT) is a key metric we use to gauge customer satisfaction with our products and service. After each interaction with our Client Engagement Desk, customers have the opportunity to provide feedback.
Our commitment to excellence is demonstrated by an impressive CSAT rating of 4.8 out of 5, showcasing the high satisfaction and trust clients have in us.
Our knowledgeable and friendly team is always here to assist, ensuring your experience with us is smooth, efficient, and rewarding.
Onboarding and training
We understand getting started with a new platform can be a daunting task. That’s why we offer comprehensive onboarding to ensure a smooth transition and maximum value from day one.
Our onboarding team will work closely with you to guide you through the process step by step, providing hands-on assistance to help get you up and running quickly.
Testimonials from onboarding
Unlock tailored support
Find the right level of support to meet your business needs with our tiered customer support plans:
- Customised assistance: Tailored support options for businesses of all sizes.
- Proactive advisory services: Stay ahead of compliance challenges with expert guidance.
- Emergency filing options: Quick solutions for urgent resource challenges.
- Dedicated team: Focus on your business while we handle tax complexities.
Choose Fintua for reliable support that adapts to your needs – your success is our priority!
Rise Above the Rest
Maximise your potential with our full suite
VAT compliance solution
Rise above complex indirect tax challenges with Comply, Fintua’s revolutionary platform for global indirect tax compliance.
VAT recovery solution
Recover automates the process of identifying and reclaiming VAT on business expenses, both domestically and internationally, helping you boost your bottom line.
Integrated payments solution
Pay simplifies international payments, reducing complexity and costs while ensuring compliance with local regulations and improving financial visibility.
eInvoicing solution
eInvoice enhances efficiency by digitising your einvoicing process, ensuring compliance across multiple jurisdictions and improving cash flow management.